Maximum weight per shipment with this service: 50 kg.
– Shipments within the EU do not pay import or export duties.
– All shipments to EU countries already include the corresponding VAT.
– If you are buying for a company that may be exempt from VAT, please send us your intra-community VAT number before placing your order.
– Orders paid by bank transfer are not shipped until payment is confirmed.
– We do not ship to P.O. boxes.
If you have any questions about international shipping, please write to us at info@clubdelfacsimil.com. We'd be happy to help.
WHAT IS THE PAYMENT METHOD?
You can pay however you prefer: by bank transfer, credit card, or PayPal.
CAN I SELECT MORE THAN TWO ITEMS AT ONCE?
Yes. You can select as many items as you like in a single purchase. Remember that shipping is free for orders over €800.
HOW CAN I PURCHASE AN ITEM?
You don't need to register. Just go to the tab STORE, Select the product(s) you wish to purchase, verify the summary of selected products, and once you have checked that the selection is correct, you will need to enter the shipping address if you are not registered or confirm it if you are registered, select the payment and shipping method, and confirm the purchase.
CAN I ORDER ITEMS THAT ARE NOT LISTED IN THE ONLINE STORE?
If you are looking for an article related to the Codex Calixtinus that is not listed in our online store can write to us and we will do our best to get it for you at the best price and in the shortest possible time.
HOW CAN I CONTACT YOU?
You can send us an email here and we will respond as soon as possible.
CAN I CANCEL MY ORDER?
Yes, you can. If your order hasn't been shipped yet, we'll refund the full amount using the same payment method you used (minus bank charges). If it's already been shipped, we'll need to wait until you receive it before returning it to us, provided it's in perfect condition and in its original packaging. In this case, we'll also refund the full purchase price (return shipping costs are your responsibility). Remember that you have 15 business days from receipt to cancel your order. Please remember to send us an email. here As soon as possible. No returns will be accepted on custom-made items.
CAN I RETURN A PRODUCT IF IT ARRIVES DAMAGED?
If any item arrives damaged, you can return it, provided it is in its original packaging and within seven days. Please contact us. here as soon as possible. Returns will not be accepted for custom-made items. Before receiving an order, please follow these instructions:
Please check that the delivered packages are in good condition before signing the delivery note; if there is any anomaly, specify it on the delivery note.
Do not accept material that is unsealed or has damaged packaging.
Have your ID ready as the carrier may ask for it when making the delivery.
WHAT HAPPENS IF I'M NOT HOME WHEN MY PURCHASE ARRIVES?
If you are not home when your purchase arrives, the transport agency will give you the option of picking it up at their offices or waiting for them to deliver it again the next day.
WHAT IS THE AVAILABILITY OF THE PRODUCTS?
In principle, all the products you find in our online store are available. However, it's possible that several customers may be buying the same product at the same time, causing it to sell out. If this happens, we'll notify you as soon as possible to find an alternative.
HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?
You will receive your purchase at the address you have indicated within 5 or 6 business days (except in exceptional cases in which we would notify you).
WHAT ARE THE SHIPPING COSTS?
For orders over €800, shipping is free throughout Spain (excluding the Canary Islands, Balearic Islands, Ceuta, and Melilla). For orders under €800, shipping costs €20 for standard rates, except for the Canary Islands, Balearic Islands, Ceuta, and Melilla, for which please inquire.
Shipping to Portugal is free for orders over €1000. Shipping costs €30 for orders under €1000. (Except for islands, please inquire).
For Germany, Belgium, the Netherlands, Austria, France and Italy, shipping costs are 75 euros regardless of the purchase amount (except for islands, please inquire).
For Denmark, Sweden, Finland, Ireland, Hungary, Czech Republic, Slovakia, Romania, Poland, Lithuania, Latvia, Estonia and Slovenia, shipping costs are 90 euros regardless of the purchase amount (except for islands, please inquire).
For shipments to the USA, Canada, Mexico, Central America and South America, please inquire.
For shipments to Asia and Oceania, please inquire.
International shipping costs: Shipping costs include transport, insurance, and customs clearance at the point of origin. For deliveries to countries outside the European Union, destination customs duties and other taxes (tariffs) are not included; the recipient will be responsible for paying these in cash upon delivery.
The recipient will be responsible for all import costs and taxes incurred at the destination customs, whether or not the goods are delivered to them.
We will attempt to ship your order as quickly as possible, but the recipient must be aware of the import regulations of the destination country, as we are not responsible for them. We are also not liable for the effects of strikes, armed conflicts, or other circumstances beyond our control.
We will not be responsible for delays in customs clearance or if local authorities decide to confiscate any item contained in a shipment.
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